Frequently Asked Questions
Everything you need to know about your DÔEN order.
When can I expect my order to arrive?
Orders are typically processed within 2-3 business days. Domestic ground shipping usually takes 5-7 business days, while international shipping times vary by destination.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of the delivery date. Please note that items marked as Final Sale cannot be returned or exchanged.
How do I care for my DÔEN garments?
To preserve the quality of our natural fabrics, we recommend hand washing in cold water with a gentle detergent and laying flat to dry. Specific care instructions can be found on the interior tag of each garment.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Duties and taxes are calculated at checkout for a seamless delivery experience.
Can I modify or cancel my order after it has been placed?
Once an order is placed, we are unable to make modifications or cancellations as our team begins processing it immediately to ensure timely delivery.
How can I find the right size?
Each product page includes a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing down for our more voluminous silhouettes or reaching out to our customer care team for personalized advice.